![]() Your Acronis Cloud Storage subscription expired after 30 days. The day it expired, they simply sent ONE AND ONLY ONE email to inform me they had deleted all of my data because "Acronis Cloud Storage is now deleted. ![]() They essentially have made me pay for the trial period. They did this by backdating my purchase to the start of the trial period, removing one month from my subscription.Ĭontacting customer support and sending in all of my account emails including the trial start and end date, and my purchase date has been useless, as they claim I have never had a trial account. They sent no warnings and provided no grace period to save my data. Please remember it can take some time for your bank or credit card company to process and post the refund too.After using the 30 day trial, I decided to purchase Acronis True Image with 50gb of storage.ġ1 months later, Acronis terminated my subscription. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. ![]() The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues ![]() Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Know at a glance the size of your backup, the types of files, and how many ransomware attacks have been stoppedĪctively defend your data against ransomware attacks with the only backup that detects, stops and reverses unauthorized encryption. Protect everything by choosing where to store your data and creating a full image backup in just two clicks With one solution you can safeguard PCs, Macs, iOS and Android devices as well as your social media accounts Quickly recover your whole system or a specific file with confidence, knowing that the backup is as good as the originalĪnd view all your data and backup information in one placeĮnjoy a simple, intuitive approach to backup, because safeguarding your data doesn’t need to be complicated ![]() Use cloning and imaging to make a duplicate of your system, capturing all of your data for disk migration or system recoveryīack up to a local drive and to the cloud for the Dual Protection of always having on-site and off-site copies available Make sure you always have dependable copies of your data so you can restore your entire system or individual files License quantity: 1 license(s), Software type: Electronic Software Download (ESD) ![]()
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